Churn Command

ARC Raiders Refund Churn Radar

Three fast layers to see where the game is bleeding revenue, which decisions trigger refunds, and the verbatim proof straight from the players.

Layer 1 · Bleed Report

Executive Summary

Panic-worthy snapshot
Total revenue at risk
€3,680,600
From 1,208 refund-intent reviews · est. ticket value €40
share2.21%
Most dangerous issue
Game fails to launch
Highest-risk cluster inside TECHNICAL
reports47

Churn driver breakdown

Weighted by risk score
Risk
€3,680,600
Design45.8%€1,683,991
Technical22.3%€822,381
Social17.5%€643,340
Business8.8%€325,492
Other5.3%€193,324
Anomaly0.3%€12,070

45.8% of refund risk is driven by Design.

Design45.8%Technical22.3%Social17.5%Business8.8%Other5.3%Anomaly0.3%
Steam review pulse
Steam ratingVery Positive (8/10)
Total reviews135,273
Positive88.2% · 119,369
Negative11.8% · 15,904
Sales outlook
Estimated sales10,306,514
Range 8,588,762–12,883,143
Estimated revenue€412,157,495
Review → sale ratio1.31%
Baseline review-to-sale ratio set to 1 review per ~80 sales.
Refund leakage
Refund-intent reviews1,208
2.21% of recent reviews
Estimated copies lost92,038
Revenue lost€3,680,600

Audience Segments

Who is reviewing and how they feel

Splits across buyers vs key activations, lifecycle phase, and Steam Deck signals.

Buyer vs key activations
Share of review volume
Organic purchasers43,859 · 80.1%
Voted up: 82%
Key activations10,916 · 19.9%
Voted up: 79%
Total: 54,775 reviews in this slice.
Honeymoon vs endgame
Experience stage of reviewers
First impression2,917 · 5.33%
Voted up: 44%
Mid game13,706 · 25.0%
Voted up: 84%
Endgame / veteran26,778 · 48.9%
Voted up: 81%
Total: 43,401 reviews in this slice.
Steam Deck monitor
Deck vs global sentiment
0.26% of reviews
Deck satisfaction
86.0%
Global baseline 81.4%
143 Steam Deck-tagged reviews.

Layer 2 · Issue Treemap

Complaint volume without spreadsheets

Categories are outer rectangles, normalized issues inside. Size = user count. Color = anger level. Capped lists keep it to one screen.

FuriousFrustratedNeutral-ish
Design · 469 reports
Technical · 211 reports
Social · 172 reports
Business · 89 reports
Other · 55 reports
Anomaly · 3 reports

Layer 3 · Cluster Card

Click a box to drill down

Shows affected users, likely region, and a synthesized voice signal (verbatim hidden).

Live issue memo
Issue · Technical

Game fails to launch

Voice signal (verbatim hidden)

Players report game fails to launch with a angry tone. Primary language signals: schinese. Full review text suppressed.
Affected users
47
Volume of reviews tied to this issue
Primary region
Taiwan / Greater China
Detected via language cues
Anger level
Angry
Average sentiment intensity

Verbatim Heatmap

Most dangerous reviews

Highest-upvoted negative posts that most threaten churn.

2,054 found helpful
Nov 11, 2025
This review will change to a positive if/when Embark implements some sort of function to get a grip of the PVP/PVE situation. I've included an explanation for why this is a major problem, and a suggestion on how to solve the issue while maintaining the pvpve style and allow both playerbases to thrive in this game. If you feel that this is not an issue for you, then you should disregard the rest of my review and give the game a try, because I love everything else about it. I love the atmosphere. The graphics are…
792 found helpful
Oct 30, 2025
如果你是冲着合作PVE来买的，而不是PVP的，那么我很不推荐你入手， [h3] 优点 [/h3] 首先游戏质量确实不错，老DICE的功力依然在线。人物动作很流畅，射击手感扎实，特别是音效相当出众，整体的沉浸感很强。 ARC 的设计很有意思，每个单位都有特点，部位损坏的反馈做得也很细，ARC前期强度高，对我这种玩PVE游戏的人来说，不是什么缺点，反而是一种动力激励着自己去搞到更好的武器。动作方面，尤其是人物的动作，那个单手持手枪的动作，很像《星球大战：前线2》里的指挥官兵种持枪方式，而且翻滚动作也很像，估计是老DICE的一些遗留资源。 这些地方都能看出老dice的工业水准还是相当高的。 [h3] 但除此之外，游戏的其他部分难以令人满意，或者说没什么值得夸赞的了： [/h3] 就从我个人体验来说，3次测试都没有玩，只是21年的时候听说这个游戏是PVE合作刷宝游戏，于是很期待，但是后来改成了PVPVE，这个游戏对我来说就失去吸引力了。 后来到今年10月份国服b站账号运营，接连发出什么“合作”、“末世玩家见面发表情don't shoot”、“即使是PVP也可以合作对抗ARC”，于是我对这个游戏又产生了一些期待。 毕竟曾经玩COD…
774 found helpful
Oct 30, 2025
Ich habs versucht, weil das Spiel wirklich toll ist. Aber der PVP Aspekt ist einfach so allgegenwärtig und nimmt mir einfach den kompletten Spielspaß. Ständig lauert dir wer auf, oder du Teamst mit Leuten und wirst in den Rücken geschossen... einfach mega ätzend. Wer drauf steht, go for it! Aber für PVEler ist es leider nicht zu empfehlen. Wenn es ne PVE Version geben sollte, komm ich zurück. Für jetzt hab ich das Game refunded. Nachtrag: Wow.... ich habe deutlich ausgeführt, wo die Probleme liegen. Es ist meine M…
734 found helpful
Oct 30, 2025
The cosmetics pricing is bad. Worse than Embarks own F2P game. A bundle with a single raider skin is more than half the price of the base game and more than twice as expensive as The Finals or Hunt Showdown. This shit you can pull in a F2P game, but it has no place in a paid title. The devs even removed the possibility to earn premium currency through challenges. Your only chance to get some is the battle pass, which grants you 500 or 5 bucks. I'm frankly tired of Embarks constant stream of grievances bundled t…
597 found helpful
Oct 31, 2025
Edit: Regarding the 2.7 hours comments, read the first paragraph. -------------- I don't write reviews but Arc Raiders is an interesting enough situation to warrant saying something, at minimum to my Steam friend group. As it stands, I have 2.7 hours in the main game but enough hours combined when considering the pre-release tests. Still, the amount of hours and enjoyment had do not equate to $40. The devs behind ARC Raiders are extremely talented. The game looks, sounds, runs, and feels incredible. It's truly pol…
594 found helpful
Nov 17, 2025
[h2]Only 13% of raiders are responsible for 80% of all homicides.[/h2] [i]With that out of the way.[/i] [b]The honeymoon phase is officially over… it was fun while it lasted. [/b] It took only 18 days for the community to shift from 70% friendly players to a full shoot-on-sight mentality. ngl I’m impressed. I expected the decline to take at least a month. Granted, this applies mostly to the EU servers. The biggest issue the game faces right now is the fragile balance between PvP and PvE, which has completely co…

Churn Signal Feed

High-risk refund reviews

Freshest refund-intent reports with category, severity, and a trimmed quote.

999 signals tracked
DesignRisk score 100
Repetitive gameplay loop

The game feels way too repetitive. ... Plus, I want to get a refund.

DissatisfiedEnglish
TechnicalRisk score 100
Login/Connection error

so far I can't even log in to play it. If this keeps up, I'm requesting a refund.

FrustratedEnglish
DesignRisk score 100
Lack of depth/endgame

The main issue that this game is already suffering from is lack of depth. There's no end game, no prestige system, nothing to work towards. ... I am happy with my refund.

DissatisfiedEnglish
DesignRisk score 100
Repetitive looting gameplay

If you like walking around for 10 minutes to find fabric or rare metal, this is you jam. ... I am probably going to get a refund.

DissatisfiedEnglish
TechnicalRisk score 100
Login/Connection error

Refunding. Always got this error when booting up. Login failed due to a service interruption, please try again later.

AngryEnglish
SocialRisk score 100
Toxic community

Super Toxic, going to refund it. KOS every match. game is dog $hit.

AngryEnglish
DesignRisk score 100
PvP focus, lack of PvE

the scope changed from PVE to a PVP extraction shooter. That killed any hope for me ... sadly this one is going into the almost never used refund option.

DisappointedEnglish
DesignRisk score 100
Poor character customization

There is an obvious female body type (B) and female hairstyles but there isn't a single even remotely female looking face out of the 11. ... not having a single female face makes this the only option if you want to roll a female character.

FrustratedEnglishHW: GTX 1080
TechnicalRisk score 100
Game crashes computer

Go to extract and I get stuck on an infinite black screen and have to alt-F4. ... each time the game crashed my computer as soon as I got to the main menu. Refunding it now.

FrustratedEnglish
TechnicalRisk score 100
Anti-cheat hardware bug

there is an oddly specific hardware bug where the game's implementation of Easy Anti-Cheat upon launching the game causes issues with said keyboards, which include breaking the RGB lighting system entirely

WarningEnglishHW: MSI gaming laptops, SteelSeries keyboards with RGB lighting, Easy Anti-Cheat